Premium Plus Maintenance Contracts
Premium Plus Maintenance Agreements
Premium Plus is JJ Systems’ flagship service! A contract that covers all your IT services and more, Premium + is inclusive of all labour all the time, if you need an engineer or two to help with a project, we are ready to assist.
For a one-off monthly fee, Premium Plus offers the following –
Full Support desk for your business ( You will have access to not only our support team but regular visits from our directors, advice from our developers, and consultation services including qualified GDPR)
Rationalisation of all data (Review of all data across the business, each workstation, server, and shared drive is reviewed to ensure best practices and efficient use)
Office relocations (Full engineer support when relocating an office, we even help at weekend to minimise downtime)
Installation of new hardware ( Procurement advice and use of expertise to supply, install and maintain all IT hardware, yes we even look after them troublesome printers)
Review of data backups (All your backup are reviewed and checked daily and failed backups are reported and taken care of by our team)
Work towards virtualisation of all existing servers to allow for replication to our Disaster Suite (We have a full DR suite available to our Premium Plus customers, no not just a backup server a fully furnished office for you and your staff to use in the event any worst-case scenario feel fee to request a visit to our facility)
Tidy, label & rationalise on-site cabinet(s) ensuring all hardware is suitably protected against power outages (All hardware is photographed, recorded and labelled, we know where it is, what it does and why it’s there. Oh don’t forget that UPS to ensure safe shutdowns in the event of a power failure)
Review security of the whole IT system(s) including Active Directory & file structure with a view to implementing improvements (Is your filing systems secure, who can access protected documents, is it business compliant don’t worry we cover this too!)
Policy writing, ISO support (Yes we help you with getting your ISO9001 & 27001 including helping you implement the correct policy documentation and practices)
Pre-sale software review & assessment (You can utilise our experience to help you assess any products you have been recommended)
Software installation Project Management (3rd party software, no problem with over 100 years combined experience, JJ systems have assisted in the implementation of Account software to new EPOS systems, yes we don’t support it but we support our customers, see our testimonials to find out more)
Group staff training, Productivity, Cyber Crime, Time Management & Microsoft Products (We provide weekly training sessions via a Webinar with our inhouse training office Glyn, want something specific let us know and perhaps we can accommodate you)
All of the above would normally be considered over and above our Standard Premium service, however, if you are looking for a lighter touch our premium contract covers all the bases for general day to day operations, we know every business is different and every solution we provide is bespoke here some feature that the premium contact includes remember these are already included for our Premium Plus customers.
Access to our Support Desk offering help on Microsoft Operating and Microsoft Office products
Office 365 Management
Ensuring Anti-Virus & Malware software is up to date on a regular basis.
Monitoring live AV issues and talking to users about usage patterns
Actively ensuring Windows is up to date on a regular basis
Offering advice on restricting user rights to data segments
Advising on encrypted drives for mobile devices, including smartphones, tablets, and laptops
Offering advice & actively helping clients to restrict access to company data to only company-owned devices – ensuring secure connections and reducing access by insecure devices, home machines and personal devices.
If we provide the Internet connection, we will offer to separate the Wi-Fi connections from the internal network reducing the opportunity for hackers
We provide a free tool for sending & receiving personal data, attachments & information as a secure link, using our Cloudstation product
Daily checks of Server backups, documented restoration of files for disaster recovery review
Regular PCI scans for Servers on our Internet connections – to ensure that the network is safe from outside attack, PCI compliance is a requirement from many banks and insurance companies.
Cyber Awareness training – for all your staff to highlight what malicious items look like & how to avoid them
Productivity training – showing your staff how to use tools effectively, improving their efficiency
Here at JJ Systems, we know that changing IT providers can be a daunting task, this is why we have a full onboarding strategy. Any quotation is based on multiple conversations and site visits. A conscious approach to how we interact with our potential customers and investment of our time from engineer to director level ensures the right solution is put forward. All quotations are clearly explained with the time taken to provide transparency and clarity before you move forward.
Once you are ready to proceed JJ Systems will engage with your existing supplier and/or IT staff to complete a full audit, a senior engineer will oversee the strategic onboarding process documenting all IT aspects of the business a transition plan will then be agreed upon. Sometimes we know this doesn’t always go to plan and all the information isn’t readily available, don’t worry we have dealt with this before and will be ready to move forward when your. Are strategic onboarding process includes offboarding as well, if you ever want to change providers or your circumstances change JJ systems will assist right to the very end! Why?
