Managed IT
Managed IT Services
Outsourced IT Services Brought to Kent by J&J Systems
The Managed IT Services are provided by J&J Systems, are designed to provide high value, reliable IT Supporting for small to medium sized businesses in Kent and the South East from a diverse range of market sectors. The collective experience of the Directors and staff here, is drawn on to provide a complete range of IT support services, so we are confident we can help you and your business. These services can be used individually or collectively for our clients, offering support solutions that can be adapted to suit all budgets, business size and internal resource levels.
What is a managed IT service?
We pride ourselves on Solving solving IT problems quietly and professionally, working with clients in a manner that suits their business need.
Solutions to Business IT Issues Include;
- Network Server Installations – both on site & hosted data – capital investment & rental systems
- Workstation hardware – machines & laptops – plus associated peripherals
- Secure online data backup solutions to our own servers
- Hosted email – with backup, webmail, domain name & smart phone synchronisation
- Preventative maintenance, both remote & engineer visit
- Help Desk support, transparent Incident tracking, Asset listing
Typical IT issues tackled by our team of engineers daily include
- Email management problems
- Virus attacks
- Network performance
- Poor machine performance
- Hardware failure
- Hardware management & preventative maintenance
- Data backup & remote services
- Operating System updates
- Office software updates
- Security patch installation
When to use Managed IT Support Services?
There are many reasons why a business seeks to outsource its IT requirement, either for Servers, Workstations or entire business systems. However, often the justification of moving from their longstanding IT Service Provider, paying for a previously unused service, or a service normally cheaper using a friend or family member can be quite difficult to entertain. Occasionally it seems like a ‘leap of faith’ – putting your business into the hands of an unknown provider. Which is why many small businesses adopt the ‘better the devil I know’ attitude. So, here are 6 good reasons to outsource your IT Services to J J Systems.
1. Make only one call to one IT Service Provider and get on with your work, rather than spending hours chasing multiple suppliers:
As J&J can not only provide hardware and software support offering complete IT network support, office applications, accounting software, phone lines, phone calls and broadband services. These coupled with domain and web hosting services gives us the complete range to cover your business. You could spend less time chasing suppliers and relaying messages, with only one call to J&J.
2. Be secure in the knowledge your Servers and Workstations are monitored hourly for a range of faults and issues – with or without you actually present
With our Sentinel system System; your Servers and Workstations are monitored day and night; alerting our Support Desk of imminent issues, often from system generated alerts. If critical IT services stop working or hard drives become congested we will know as early as possible, giving time to rectify the problem in the best possible manner.
3. Give your staff more time to do their own jobs, more productively, with greater efficiency throughout improved communication systems:
With an expert team of IT support engineers who travel through Kent and the South East, able to call in or offer remote IT support from our Support Desk. Which is manned through the working day. Your staff should be able to work efficiently and not get involved in supporting the network or office based equipment. This allows them to get on with their own jobs. How many times a day does your office ‘IT’ bod spend time under a desk – often it’s the MD, think of the hourly rate!
4. Update your software seamlessly overnight without disrupting your staff during their working day:
Often machines aren’t updated regularly due to Internet download implications, speed or simply because people don’t know how to. Our Sentinel system will be working hard to update all your Servers and Workstations during the night. Keeping them up-to-date on the latest security releases of Operating Systems and Office Applications. Updates will be kept small and regular, causing less disruption and increasing protection for the business against viruses. Of course, giving everyone else more time to do what they’re good at.
5. Budget for your support costs with a fixed monthly fee, which can decrease if you reduce equipment:
Our IT support plans have a simple monthly fixed fee per server, machine and peripheral. The fee covers most work on machines based on Microsoft software. This includes virus damage, machine re-installation and even data recovery from your back-ups. Our Sentinel monitoring and alert software is installed on all machines, giving us hourly updates on your system. You can budget for your support costs and reduce them if you retire equipment as we will fluctuate the fee to accommodate your business changes.
6. Receive regular, free reviews with you and your key staff to help you keep in touch with new developments:
One of our Directors will visit your business on a regular basis to carry out reviews with you. Ensuring you are receiving the best service and making sure you are getting what your business needs from the It support systems you have in place. It’s all about making your network and systems work for your business. If your needs change or your staff do, so can the requirements you’re your software or hardware. We like to ensure we give you the best possible systems and service for those needs.
If you would like to arrange an appointment for one of our Directors to visit you. We can discuss why we should be the Devil You do Know in the future, give the office a call on 01227 371375.
Interested in Switching your IT Provider to J & J Systems? Read our News article on the Six Steps to an easy transition, moving IT Provider is a BIG Decision.
