1. IT Support with a difference – Help desk

Our Help desk is manned by our staff, not white-labelled, but staff familiar with your business, with your machines and with your needs as  a business.  The Help desk has a strict response time of 20 minutes from client contact to respond using our ticketing system.  Our Help desk ticketing and incident logging system is developed by ourselves to meet our own high expectations. Linking to our own internal records, asset registers, remote support connections and diary systems.

What are the other ways we are a IT service with a difference? We like to solve business critical problems so that you can operate your business with your staff experiencing minimum downtime. If we cannot resolve the incident remotely, we can organise an engineer to visit your premises to resolve it.  Meanwhile, in the background, our engineers & monitoring software will run ongoing checks and updates to ensure your system is performing at its best.

 2.  Proactive Manager Visits

One of our Directors will regularly visit your business and ensure that our proactive support is fulfilling your company’s needs. During the regular visits we will make sure that our IT Support is facilitating your changing business needs. Taking care that our passionate staff, hard working staff. Who have extensive technical knowledge and expertise in a wide range of business solutions. Providing you with a friendly customer focused support service.

3.  Transparent Ticketing

Our bespoke in-house Incident Logging and Ticketing system gives you a login to view both incidents and engineer time sheets, along with other services.  You’ll have the ability to raise incidents directly through that system as well as emailing or phoning our offices.

4.  Disaster Recovery Planning

We offer a unique proposition for Business Continuity and Disaster Recovery . Using unique backup strategies and hardware propositions we can offer your business assurance that in the event of any data issue; virus, fire, smoke, flood or zombie your data will be securely backed up to our servers. Our Server contracts give you the ability to use our custom built Disaster Suite in our office, completely free of charge. This is a unique IT Support proposition for small businesses in Kent and the South East.

5.  Tutorials

Our clients access to a suite of custom made tutorials – available for troublesome everyday tasks. Accessible from our client logins to facilitate client productivity, helping with induction for new staff and aiding training for new products. Bringing IT Support to your staff in many ways, allowing them to ask our staff, or self-learn.

 6.  Holiday & Absence Management

Our client login portal offers businesses exclusive use of our absence and holiday management software. Allowing management approval of staff absence, with email alerts and easy control. Removing the long standing wall-planner and lost holiday authorisation forms – completely free of charge.  Increasing the level of IT Support to your business allowing you to work on your business and not on the IT.

Are you interested in visiting our offices or  requesting a call from  Jacqui about our it support services and how we can help your business ?  Call us on  01227371375 or email : mail@jjsystems.co.uk